Frequently Asked Questions

Most remote issues can be diagnosed and resolved within 30-60 minutes of our technician's arrival. Common problems like dead batteries, reprogramming needs, or antenna adjustments are typically fixed on the spot. We carry a wide selection of replacement remotes for all major brands, so if your remote needs replacing, we can often provide a new one immediately. For more complex issues involving the opener's logic board, we may need to order parts, but we always provide a clear timeline and keep you informed throughout the process.

Several factors can cause remote problems. The most common is simply dead batteries - we recommend replacing batteries annually as preventive maintenance. Other causes include frequency interference from nearby electronics or newly installed devices, damaged or disconnected antenna wires on the opener unit, worn-out remote buttons from years of use, and logic board failures in older openers. Weather conditions can sometimes affect signal range, especially in extreme temperatures. Our technicians will diagnose the exact cause and recommend the most cost-effective solution.

Yes! We understand that a new garage door is a significant investment, and we want to make it accessible for all homeowners. We offer several financing options for qualified customers, including promotional 0% APR financing for 12 months on purchases over $1,500. We also partner with financing providers that offer extended payment plans up to 60 months. During your free consultation, we'll discuss all available options and help you find a payment plan that fits your budget. Our goal is to ensure every homeowner can have a safe, beautiful, and functional garage door.

A typical residential garage door installation takes 4-6 hours for a standard single or double door replacement. This includes removing the old door, installing the new door and hardware, setting up or relocating the opener, and testing everything for proper operation. Custom doors or doors requiring track modifications may take longer. We'll provide a time estimate during your consultation and always respect your schedule. Our technicians work efficiently while maintaining the highest quality standards.

For the Tri-Cities area, we typically recommend insulated steel doors with an R-value of at least R-12. Our region experiences significant temperature swings - hot summers and cold winters - making insulation important for energy efficiency and comfort. Steel doors resist warping, cracking, and fading better than wood in our climate. For coastal-style aesthetics, composite or aluminum doors are excellent alternatives that offer durability without extensive maintenance. During your consultation, we'll discuss your specific needs and recommend the best options for your home and budget.

We recommend annual professional maintenance for optimal performance and safety. During a maintenance visit, our technicians perform a comprehensive 25-point inspection, lubricate all moving parts, adjust spring tension, test safety features, and identify any developing problems before they become costly repairs. Between professional visits, homeowners should visually inspect cables and springs monthly, listen for unusual sounds, and test the door's balance and safety reverse features. Regular maintenance can extend your door's lifespan by years and prevent inconvenient breakdowns.

Unusual noises often indicate developing problems. Squeaking or squealing usually means parts need lubrication - an easy fix. Grinding or scraping suggests roller or track issues. Popping or banging can indicate spring problems or worn hinges. Rattling often comes from loose hardware. If you hear a loud bang, a spring may have broken. While some noises are normal (especially in temperature extremes), persistent or worsening sounds should be inspected. Our technicians can quickly diagnose the source and recommend appropriate repairs before minor issues become major problems.

We strongly advise against DIY repairs for most garage door components, especially springs and cables. These parts are under extreme tension and can cause serious injury or death if handled improperly. Even seemingly simple tasks like replacing rollers can be dangerous without proper training and tools. Additionally, improper repairs can void warranties and create safety hazards. Simple tasks like lubricating hinges or replacing batteries are fine for homeowners, but for anything involving springs, cables, tracks, or electrical components, please call a professional.

Yes, we provide 24/7 emergency service for situations that can't wait until regular business hours. This includes doors stuck open (security risk), broken springs that have left you unable to use your garage, or any situation where your safety or property is at risk. Our emergency technicians carry a full complement of common parts and can resolve most issues in a single visit. Importantly, we don't charge extra for emergency calls - our rates are the same whether it's 2 PM or 2 AM. Your safety and security are our priority.

We serve the Tri-Cities area and surrounding communities, including Richland, Kennewick, Pasco, West Richland, Prosser, Benton City, Finley, Burbank, Wallula, and Plymouth. We're based in Roosevelt and have been serving this region for over 35 years. If you're unsure whether we serve your area, please call us - we may be able to accommodate your location. We're committed to providing quality service throughout our community.

We stand behind our work with a comprehensive 2-year warranty on all labor and parts we install. This covers any defects in workmanship or part failures. Many of the products we install also carry manufacturer warranties of 5-10 years or more. If something we installed fails or doesn't perform as expected within the warranty period, we'll make it right at no additional cost. Our warranty reflects our confidence in our work and our commitment to your satisfaction.